TRANSFORMASI DIGITAL MELALUI SMART GOVERNMENT DALAM MENINGKATKAN KINERJA LINGKUNGAN KERJA PEMERINTAHAN
Sari
Digital transformation in the public sector has become a strategic necessity to improve bureaucratic effectiveness, public service quality, and governmental organizational performance. This study aims to analyze the implementation of smart government in improving the performance of the governmental work environment through a Systematic Literature Review (SLR) approach. This research employed a qualitative method by reviewing various national and international scientific articles obtained from Google Scholar, Scopus, ScienceDirect, and IEEE Xplore published between 2020 and 2025. The findings indicate that the implementation of smart government significantly affects organizational performance through organizational effectiveness, operational efficiency, transparency, accountability, public service responsiveness, and organizational agility. Digital transformation also encourages changes in the governmental work environment to become more flexible, collaborative, innovative, and technology-based. The success of smart government implementation is influenced by digital infrastructure readiness, human resource competencies, governance systems, data security, and inter-agency coordination. However, the implementation of smart government still faces several challenges, including limited digital infrastructure, low digital competence among government employees, organizational resistance to change, and data security issues. Therefore, strengthening digital infrastructure, improving the digital competencies of government personnel, and developing integrated digital governance are necessary to support effective and sustainable governmental transformation.
Keywords: smart government, digital transformation, organizational performance, public sector, public service
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Andek Prabowo, S. L. (2026). Implementasi Sistem Pemerintahan Berbasis Elektronik ( SPBE) di Kementerian BUMN: Tantangan, Kemajuan, Dan Prospek Ke Depan Andek. I novasi : Jurnal Sosial Humaniora Dan Pendidikan, 95, 550–565.
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Haug, N., Dan, S., & Mergel, I. (2023). Digitally-induced change in the public sector : a systematic review and research agenda. Public Management Review, 00(00), 1–25. https://doi.org/10.1080/14719037.2023.2234917
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Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. BMJ, 372. https://doi.org/10.1136/bmj.n71
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Snyder, H. (2019). Literature review as a research methodology : An overview and guidelines. Journal of Business Research, 104(July), 333–339. https://doi.org/10.1016/j.jbusres.2019.07.039
Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review. British Journal of Management, 14(3), 207–222. https://doi.org/https://doi.org/10.1111/1467- 8551.00375
Alenezi, M. (2022). UNDERSTANDING DIGITAL GOVERNMENT TRANSFORMATION. College of Computer and Information Sciences.
Andek Prabowo, S. L. (2026). Implementasi Sistem Pemerintahan Berbasis Elektronik ( SPBE) di Kementerian BUMN: Tantangan, Kemajuan, Dan Prospek Ke Depan Andek. Inovasi : Jurnal Sosial Humaniora Dan Pendidikan, 95, 550–565.
Benney, T. M. (2020). John Mikler, The Political Power of Global Corporations (Cambridge, UK: Polity Press, 2018). 1–198 pp. ISBN: 978745698458. Public Administration Review, 80(3), 518–519. https://doi.org/https://doi.org/10.1111/puar.13194
Deakin, M. (2014). Smart cities : the state-of-the-art and governance challenge. 1–16.
Gil-Garcia, J. R., Helbig, N., & Ojo, A. (2014). Being smart: Emerging technologies and innovation in the public sector. Government Information Quarterly, 31, I1–I8. https://doi.org/https://doi.org/10.1016/j.giq.2014.09.001
Guenduez, A. A., Singler, S., Tomczak, T., Schedler, K., & Oberli, M. (2018). Smart Government Success Factors. 9, 96–110.
Haug, N., Dan, S., & Mergel, I. (2023). Digitally-induced change in the public sector : a systematic review and research agenda. Public Management Review, 00(00), 1–25. https://doi.org/10.1080/14719037.2023.2234917
Irpan, M. (2026). Digital Government and Public Sector Organizational Performance: A Systematic Literature Review Muh. International Journal of Business and Applied Economics (IJBAE), 5(1), 53–72.
Janowski, T. (2015). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 32(3), 221–236. https://doi.org/https://doi.org/10.1016/j.giq.2015.07.001
Kitchenham, B. (2004). Procedures for Performing Systematic Reviews. Department of Computer Science Keele.
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation : Results from expert interviews. Government Information Quarterly, September 2018, 1–16. https://doi.org/10.1016/j.giq.2019.06.002
Nuralim, I., Deliarnoor, N. A., & Kartini, D. S. (2026). Manajemen Strategi dalam Implementasi SPBE (Sistem Pemerintahan Berbasis Elektronik) untuk Mewujudkan Cimahi Smart City Tahun 2024 Ihsan. 14, 38–55.
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. BMJ, 372. https://doi.org/10.1136/bmj.n71
Prihatmanto, A. S., Andrian, R., Sunindyo, W. D., & Sutriadi, R. (2024). Transforming Public Services : A Systematic Review of Smart Government Frameworks , Architectures , and Implementation Challenges. IEEE Access, PP, 1. https://doi.org/10.1109/ACCESS.2024.3450907
Snyder, H. (2019). Literature review as a research methodology : An overview and guidelines. Journal of Business Research, 104(July), 333–339. https://doi.org/10.1016/j.jbusres.2019.07.039
Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a Methodology for Developing Evidence-Informed Management Knowledge by Means of Systematic Review. British Journal of Management, 14(3), 207–222. https://doi.org/https://doi.org/10.1111/1467- 8551.00375
DOI: https://doi.org/10.33559/err.v5i3.3852
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