PENGARUH WORK-LIFE BALANCE TERHADAP KINERJA DAN KEPUASAN KERJA KARYAWAN DI PERUSAHAAN MULTINASIONAL

Grace Maria Hutagaol, Intan Juwita, Nissa Nuralfi Azizah, Nita Sri Rahma, Sarinah Sihombing

Sari


The increasing complexity of global work systems has made work-life balance (WLB) a strategic concern in human resource management, particularly within multinational companies. This study aims to examine the influence of WLB on employee performance and job satisfaction through a comprehensive literature review approach. By synthesizing research published between 2021 and 2025, the study identifies key patterns and mediating relationships that link WLB with organizational outcomes. The analysis reveals that WLB positively affects job satisfaction by improving psychological well-being, reducing stress, and enhancing employee motivation. Furthermore, job satisfaction functions as a mediating variable that strengthens the relationship between WLB and performance, indicating that employees who achieve a balanced life tend to perform better and show greater commitment to their organizations. However, the effectiveness of WLB varies across organizations, depending on managerial support, cultural adaptability, and policy flexibility. This study contributes theoretically by consolidating recent empirical evidence on WLB within multinational contexts, and practically by emphasizing the need for HR policies that integrate flexible work arrangements, mental health support, and wellness-oriented reward systems.

Keywords: work-life balance, job satisfaction, employee performance, multinational companies, human resource management.


Teks Lengkap:

PDF

Referensi


Akbar, M. F. I., Widhi, N. M., & Utomo, W. (2024). Pengaruh work life balance terhadap kepuasan kerja dengan burnout sebagai variabel intervening pada PT XYZ. Seminar Nasional Riset Terapan – Administrasi Bisnis & MICE (SNRT XIII), 13(1), 1–10. Politeknik Negeri Jakarta.

Amelia, F. R., Heriyadi, H., Daud, I., Shalahuddin, A., & Sulistiowati, S. (2023). Influence of Work-Life Balance and Job Stress to Employee Performance Mediated by Job Satisfaction on Millennial Employees. Enrichment: Journal of Management, 13(5). Institute of Computer Science (IOCS) Publisher.

Arifin, M., & Muharto, A. (2022). Pengaruh Work-Life Balance terhadap Kinerja Karyawan (Studi pada PT. Livia Mandiri Sejati Pasuruan). Jurnal Riset Ekonomi dan Bisnis, 15(1), 37–46.

BMC Psychology. (2024). Factors Affecting the Quality of Work Life for Industrial Labour Force: Empirical Evidence from a Developing Country, 12, Article 589.

Budiman, B. (2025). The influence of work-life balance and job satisfaction on the productivity of Generation Z employees in startup companies. Jurnal Multidisiplin Sahombu, 5(5), 1677–1689. https://ejournal.seaninstitute.or.id/index.php/JMS/article/view/7246

Eldon, D., Nugroho, J. L. E., & Widjaja, M. E. L. L. (2024). Pengaruh Work-Life Balance terhadap Kinerja Karyawan pada PT Asuransi Jiwa Manulife Indonesia di Surabaya. Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi (JMBI UNSRAT), 11(1), 15–29.

Esti Liana, E., Supardi, S., & Susanto, P. C. (2025). Determinasi work life balance dan kinerja karyawan pada perusahaan kargo internasional di Jakarta. Jurnal Ilmiah M-Progress, 15(1), 1–10. Universitas Dirgantara Marsekal Suryadarma.

Hasibuan, I. H., & Siregar, Z. (2025). Pengaruh fleksibilitas kerja, spesialisasi kerja, dan work-life balance terhadap kinerja karyawan pada PT Bakrie Sumatera Plantations Sumut I Kisaran. EKOMA: Jurnal Ekonomi, Manajemen, Akuntansi, 4(2), 3639–3648.

Hassan, A. G., Donianto, C. A., Kiolol, T. J., & Abd, T. M. K. (2022). Pengaruh Talent Management dan Work-Life Balance terhadap Retensi Karyawan dengan Mediasi Dukungan Organisasi. MODUS, 34(2), 158–183. ISSN 0852-1875 / ISSN (Online) 2549-3787. Universitas Bina Nusantara.

Hong, F., & Susanto, R. (2024). Pengaruh work life balance terhadap kinerja karyawan. Jurnal Bangun Manajemen, 3(1), 195–200. https://doi.org/10.56854/jbm.v3i1.385

Humaini, H., Upe, R., & Thaha, A. (2024). Pengaruh Work-Life Balance dan Work Engagement terhadap Kepuasan Kerja Implikasinya terhadap Kinerja Amil (Studi pada LAZNAS Baitul Maal Hidayatullah Jakarta). Jurnal Ilmiah Ekonomi Manajemen dan Bisnis, 2(2), 57–68. ISSN: 2987-3843 (online), 2986-9919 (print). STIE Ganesha Jakarta. URL: https://jurnal.stieganesha.ac.id/index.php/ekmabis57

Job Satisfaction and Motivation towards Employee Retention in Multinational Companies in Klang Valley: A Post-Pandemic Research. (2024). International Journal of Academic Research in Business and Social Sciences, 14(2), 780–796.

Krismayanti, Y., Anjarsari, N., Sundari, S., & Pakpakhan, M. (2024). Implementasi manajemen kinerja dalam meningkatkan efektivitas kerja di perusahaan multinasional. Jurnal Cakrawala Akademika (JCA), 1(3), 970–986. https://doi.org/10.70182/JCA.v1i3.66

Latupapua, C. V., Risambessy, A., & Kumbangsila, R. (2022). Keseimbangan kehidupan kerja dan turnover intention pada generasi millennial: Kepuasan kerja sebagai variabel pemediasi. INOVASI: Jurnal Ekonomi, Keuangan dan Manajemen, 18(3), 449–458. https://doi.org/10.29264/jinv.v18i3.10917

Mandagi, N. M., & Wijono, S. (2024). Work-Life Balance (WLB) and Job Satisfaction of Employees at PT. X Yogyakarta. Journal of Social Research, Vol. 4(1), 2557–2572. International Journal Labs. https://ijsr.internationaljournallabs.com

Mardiani, I. N., & Widiyanto, A. (2021). Pengaruh Work-Life Balance, Lingkungan Kerja dan Kompensasi terhadap Kinerja Karyawan PT Gunanusa Eramandiri. Jurnal Ekonomi & Ekonomi Syariah, 4(2), 985–996. Sekolah Tinggi Ilmu Ekonomi (STIE) Al-Washliyah Sibolga.

DOI: https://doi.org/10.36778/jesya.v4i2.456

Nugroho, D. A. (2024). The impact of work-life balance on employee performance and satisfaction in start-up companies. International Journal of Islamic Education, Research and Multiculturalism, 7(1), 206–219. https://journal.yaspim.org/index.php/IJIERM/article/view/390

Nurhasan, A., & Sinambela, L. P. (2025). The effect of work-life balance on job satisfaction and productivity in the general and financial bureau of the Indonesian quarantine agency. International Journal of Management Science and Information Technology, 5(1), 22–34. https://journal.lembagakita.org/IJMSIT/article/view/3622

Pulungan, L. M. F., & Tiarapuspa. (2025). The Effect of Work Life Balance, Organizational Commitment on Turnover Intention Through Job Satisfaction for Employees at PT X. Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan, 6(1), 1–16. https://doi.org/10.53697/emak.v6i1.2137

Putra, I. L. (2024). Efek Teknologi Informasi dan Work Life Balance terhadap Kinerja Karyawan pada New Normal. Advantage: Journal of Management and Business, 2(1), 19–31. https://jurnalapik.id/index.php/advantage

Sholihat. (2023). Pengaruh Penerapan Flexible Working Arrangement, Work-Life Balance terhadap Digital Transformasi serta Implikasinya terhadap Produktivitas Kerja. Jurnal Perspektif – Yayasan Jaringan Kerja Pendidikan Bali, 1(3), 216–230. DOI: 10.53947/perspekt.v1i3.111

Sun, X., & Ishak, S. (2025). The mediating role of well-being in the relationship between work-life balance and job performance among multinational employees in Shanghai. International Journal of Business and Social Science, 16(2), 88–101. https://ijbssnet.com/journals/Vol_16_No_2_2025/9.pdf

Tariana, I. W. A. (2024). Strategi manajemen talenta untuk retensi karyawan pada perusahaan multinasional di Indonesia. Jurnal Ilmiah Riset dan Inovasi Akademik (JURIA), 3(3), 448–462. https://jurnal.astinamandiri.com/index.php/juria

Udin, U. (2023). The Impact of Work-Life Balance on Employee Performance: The Mediating Role of Affective Commitment and Job Satisfaction. International Journal of Sustainable Development and Planning, 18(11), 3018–3027.

Udin, U. (2023). The impact of work-life balance on employee performance: The mediating role of affective commitment and job satisfaction. International Journal of Sustainable Development and Planning, 18(11), 3018–3027. https://www.iieta.org/journals/ijsdp/paper/10.18280/ijsdp.181131

Usta, J., Candib, L. M., Oyola, S., Abdul Razzak, F., & Antoun, J. (2022). Women Family Physicians’ Working Conditions and Career Satisfaction: A Multinational Study. Family Practice, 39(3), 323–331. https://doi.org/10.1093/fampra/cmab119

Yusli, N. F. Q., Suhaimi, S. A., Taib, N. Z., Abdullah, S. A., & Mohamad, M. H. (2023). Examining Effects of Work Environment and Work-Life Balance towards Job Satisfaction among MNCs Millennials in Klang Valley during Covid-19 Pandemic Outbreak. International Journal of Business Management, 6(1), 1–10. ISSN (Online): 0127-9890. Universiti Tenaga Nasional.

Zaleha, M. P. (2022). Pengaruh work-life balance terhadap kesuksesan karir dengan kepuasan kerja sebagai mediasi (Studi pada PT. SMART Tbk Refinery Surabaya) [Undergraduate thesis, Universitas Brawijaya]. Fakultas Ekonomi dan Bisnis, Universitas Brawijaya.




DOI: https://doi.org/10.33559/eoj.v8i2.3644

Refbacks

  • Saat ini tidak ada refbacks.


Jumlah Kunjungan

Negara Pengunjung

Flag Counter

Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi 4.0 Internasional.