PENERAPAN STANDAR OPERASIONAL PROSEDUR PEMBERSIHAN KAMAR TAMU DI HOTEL PUSAKO BUKITTINGGI

Yulhaslinda Yulhaslinda

Sari


The purpose of this study is to find out how the Standard Operating Procedures for cleaning guest rooms at Hotel Pusako Bukittinggi, the authors conducted research in the field of Housekeeping, especially in the room attendant section. and it can be concluded that Hotel Pusako especially the room attendant has implemented Standard Operating Procedures in cleaning guest rooms.

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Referensi


Anom, Room Devision, Balai Pendidikan dan Latihan Bandung, Bandung, 1994.

Darsono, Agustinus, Kantor Depan ( Front Office ), PT. Gramedia Widia Sarana Indonesia, 1992.

Sulistiyono Agus, Pengelolaan Pelayanan Tata Graha, Sekolah Tinggi Pariwisata Bandung, 1994.

Wojowasito, S., dan Warsito, W.Tito, Kamus Lengkap Inggris – Indonesia Indonesia Inggris, dengan EYD, Hasta, Bandung.




DOI: https://doi.org/10.33559/eoj.v3i5.992

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