PENGARUH MANAJEMEN PROSES TERHADAP KUALITAS PELAYANAN DI HOTEL BUNDA BUKITTINGGI

Yulhaslinda Yulhaslinda, Rika Andriani

Sari


This research aims to analyze the quality of service at Bunda Bukittinggi hotel in terms of management. The number of population in this study is all employees at Bunda Bukittinggi Hotel, both contract employees and permanent employees, which amounts to 31 employees. Then the sample in this study is the entire population using the census method which means the entire population becomes a sample. Then conducted a research instrument test with a validity test and reliability test. Before the double linear regression test, a classic assumption test was conducted with a test of normality, linearity, multicollinearity and so on. From the results of the double linear regression test, the results were obtained that management variables had a positive and significant influence on the Quality of Service at Bunda Bukittinggi Hotel.

Teks Lengkap:

PDF

Referensi


Arikunto, Suharsimi. 2008. “Evaluasi Program Pendidikan.” PT Bumi Aksara.

Dahlan, Djamil Hasim, and Hamdan. 2017. “Pengaruh Manajemen Sumber Daya Manusia

Dan Budaya Organisasi Terhadap Kualitas Pelayanan Pada Kantor Kecamatan Tamalate Kota

Makassar.” Jurnal Administrare.

Dwijosusilo, and Z. Fatah. 2017. “Pengaruh Kompetensi Sumber Daya Manusia Terhadap

Kualitas Layanan Di Koperasi Karyawan Keluarga Besar Petrokimia Gresik (K3PG).”

Edy, Sutrisno. 2009. “Manajemen Sumber Daya Manusia.” Jakarta: Kencana.

Ferdinand, Augusty. 2011. “Metode Penelitian Manajemen Pedoman Penelitian Untuk

Penulisan Skripsi Tesis Dan Disertai Ilmu Manajemen.” Semarang: Universitas Diponegoro.




DOI: https://doi.org/10.33559/esr.v4i2.1168

Jumlah Kunjungan

Anda Pengunjung Ke- Flag Counter