HUBUNGAN KOMUNIKASI EFEKTIF DAN RESPON TIME TERHADAP KEPUASAN PENGGUNA LAYANAN PUBLIC SAFETY CENTER (PSC) 119

Abdullah Abdullah, Rizky Meilando, Rezka Nurvinanda

Sari


Public satisfaction with PSC 119 services is one of the important indicators in assessing service effectiveness. High public satisfaction with PSC 119 services has a positive impact not only on the reputation of the service, but also on the effectiveness of handling emergency cases. Several factors that influence this satisfaction include the speed of response (response time) and the quality of effective communication carried out by PSC 119 officers. This study aims to determine the relationship between effective communication and response time on the satisfaction of users of the Public Safery Center (PSC) 119 Bangka Selatan service in 2024. This study uses a cross-sectional study design. This study was conducted by distributing questionnaires to 66 users of the PSC 119 Bangka Selatan service on November 6 - December 2, 2024. The data collected were then analyzed univariately and bivariately using the chi-square test.The results of this study prove that there is a relationship between effective communication factors (p-value = 0.000), and response time (p-value = 0.000) on the satisfaction of users of the Public Safery Center (PSC) 119 South Bangka services in 2024. It is hoped that PSC 119 South Bangka Regency can conduct routine training for nurses related to effective communication, including listening skills, empathy, and clear explanations of medical procedures.

Keywords : User Satisfaction, Effective Communication, Public Safety  Center, Response Time

 

Teks Lengkap:

PDF

Referensi


Ekalaswati, A., Badriah, D. L., Febriani, E., & Mamlukah, M. (2023). Faktor-faktor kualitas layanan yang berhubungan dengan kepuasan pasien public safety center (PSC) 119 sicetar Kota Tasikmalaya 2023. Journal of Health Research Science, 3(02), 140–148.

Fuadi, A. K. (2019). Pengaruh komunikasi efektif terhadap tingkat kecemasan keluarga pasien di ruang instalasi gawat darurat (Rumah Sakit Bhayangkara TK. III Nganjuk). Jurnal Sabhanga, 1(2), 152–162.

Kementerian Kesehatan RI. 2021. Profil Kesehatan Indonesia 2020. Jakarta. Kemenkes RI (Terdapat di https://pusdatin.kemkes.go.id/folder/view/01/ structure -publikasi-pusdatin-profil-kesehatan.html)

Kustiyanti, S. A. (2023). Smart Hospital: Konsep, Implementasi, dan Tantangan. Transformasi Rumah Sakit Indonesia Menuju Era Masyarakat, 5, 161.

Haryani, F. (2024). Factors Related to The Response Time of Handling Emergency Cases in The Eranger Installation Room. KESANS: International Journal of Health and Science, 3(4), 343–351.

Nurmalia, P., & Budiono, I. (2020). Program Public Safety Center (PSC) 119 Mataram Emergency Medical Service (MEMS). HIGEIA (Journal of Public Health Research and Development), 4(2), 301–311.

Prahmawati, P., Rahmawati, A., & Kholina, K. (2021). Hubungan Response Time Perawat Dengan Pelayanan Gawat Darurat Di Instalasi Gawat Darurat Rsud Demang Sepulau Raya Lampung Tengah. Jurnal Wacana Kesehatan, 6(2), 69–79.

Priyono, A. A., & Saraswati, E. (2023). Quality of Work Life dan Burnout terhadap Kinerja Paramedis: Mediasi Kepuasan Kerja di Era Pandemi. Jurnal Samudra Ekonomi Dan Bisnis, 14(1), 100–112.

Satispi, E., Andriansyah, A., & Agusinta, L. (2022). Call Center Service Innovation 119 Health in Indonesia: The Problem of Apparatus Readiness. Matra Pembaruan: Jurnal Inovasi Kebijakan, 6(2), 95–105.




DOI: https://doi.org/10.33559/eoj.v7i2.2899

Refbacks

  • Saat ini tidak ada refbacks.


Jumlah Kunjungan

Negara Pengunjung

Flag Counter

Lisensi Creative Commons
Ciptaan disebarluaskan di bawah Lisensi Creative Commons Atribusi 4.0 Internasional.